Products and services
Which services do you offer besides production?
Short answer
Besides manufacturing, we help with design and tech packs, product development, fabric choice, sampling, branding, labels and packaging, quality checks, shipping and reorders. A named account manager keeps you updated from brief to delivery.
Production is only part of the job. These services come with working with us, and your quotation sets out the price of your order.
| Service | What it covers |
|---|---|
| Design support | Brief review, digital mockups, tech packs, logo preparation and range planning |
| Product development | New products from a brief, or improving an existing product |
| Fabric advice | Suggested fabrics and trims, and our Material Library |
| Sampling | A free pre-production sample, or a pre-paid physical sample, approved before bulk production |
| Branding | Embroidery, printing, knitted-in logos, labels and patches |
| Labels and packaging | Woven labels, hang tags, barcodes, polybags, kraft wraps and retail boxes |
| Quality control | Four inspection checkpoints; third-party inspections and lab tests on request |
| Shipping | Express courier, air or sea freight, arranged for your order |
| Reorders and after-sales | Your files and approved sample kept for reorders; help if something goes wrong |
What is included and what is quoted
- Mockups and tech packs are part of the development we do for an order from 50 pieces per design.
- Logo preparation for embroidery (digitising) is part of our development work; any set-up charge is shown on your quotation.
- A pre-paid (physical) sample is quoted as its own line and paid 100% in advance; the pre-production sample is free. See Which sample do I need?
- Extra branding placements, techniques or packaging are quoted as options, so you can compare.
- Third-party lab tests and inspections are arranged on request. Their costs are quoted with the order.
- Account management, reorder summaries and claims handling are part of working with us.
In the Order Builder, any set-up charge is shown in the price summary.
One contact for your order
A named account manager looks after your order. You can reach them by email and WhatsApp, and they send you photos at the production milestones. We also email you when your order is confirmed, at every stage and when it ships.
With a customer account, you can follow your order's stages in My Account. Write to us there opens the website chat, where you can attach files. On an order, click Message us about this order; we email you when we reply there.
For quick questions, click Let's Talk to use the website chat.
Read more on our Manufacturing Services page.
Was this article helpful?
Still need help?
A real person replies within one working day.
Mon–Fri 9:00–18:00 · Sat 10:00–16:00, Pakistan time (UTC+5)