Ordering and configuration
How do I reorder a product?
Short answer
Send us one message with the style code or your previous order reference, the quantities by colour and size, and any changes. We keep your approved sample and files, so a reorder starts from 50 pieces per design and often needs no new sample.
Reordering is quick because we keep everything from your first order: the approved sample, the tech pack and patterns, your branding files and your order history.
How to reorder
- Send one message by email or WhatsApp. Include the style code or your previous order reference, the quantities by colour and size, and any changes.
- We send you a reorder summary within one business day.
- We check the fabric for your run.
- Production. Standard production lead time is approximately 14 days. Actual lead time may vary depending on product type, order quantity, customization, material availability, sampling/approval requirements and the nature of the project. The confirmed production schedule will be agreed with the customer for each order. 7 days is possible on request.
- Shipping. You receive the tracking number on the day of dispatch.
The minimum stays 50 pieces per design. A reorder usually takes about three weeks, including shipping.
With a customer account, you can also click Write to us in My Account (it opens the website chat) or Message us about this order on your previous order's page.
For balaclavas and beanies, you can also build the order again with Configure your order on the product page; on caps and hats, socks and ski wear products, the builder prepares a quotation request. Add your previous order reference under Anything else we should know? in the Delivery step.
Changes on a reorder
| Change | What it needs |
|---|---|
| Quantities, a new colourway in the same fabric, label or hang-tag artwork, packing | No new sample |
| A new custom colour | A lab dip |
| A different fabric or weight, a pattern or construction change, a new branding technique or placement | A new sample |
After-sales
Account management, reorder summaries and claims handling are part of working with us. Read more on our Reorders and After-Sales page.
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