Legal & policies
Our policies
The rules for ordering from Mr Balaclava and for using this website, in plain language. Choose the policy you need below.
Ordering from us
What applies when you place an order: our terms, delivery and returns.
- Terms and Conditions The agreement that governs your orders and your use of this website. Read the policy
- Shipping Policy Production time, delivery estimates, shipping costs, customs and damaged shipments. Read the policy
- Refund and Return Policy When a custom or standard product can be returned, and how refunds work. Read the policy
Your data and this website
How we protect your information and keep the site usable for everyone.
- Privacy Policy What personal data we collect, why we use it and the rights you have over it. Read the policy
- Cookie Policy Which cookies this website sets and how you can control them. Read the policy
- Security Policy How we keep your data and your payments secure. Read the policy
- Accessibility Policy Our commitment to keeping the website usable for everyone. Read the policy
Content and advertising
What we are responsible for, and how affiliate links and content you send us are handled.
- Disclaimer Policy What the information on this website does and does not guarantee. Read the policy
- Affiliate and Advertising Policy How affiliate links and advertising on this website work. Read the policy
- User-Generated Content Policy Rules for reviews, comments and other content you send us. Read the policy
Questions about a policy? Write to [email protected] and a real person on our team will answer within one working day.