How can we help?

Our minimum order is 50 pieces per design, on first orders and on reorders. The minimum counts per design, not per colour or size, so you can split one design across sizes and stock colours.

Standard production lead time is approximately 14 days. 7 days is possible on request, and complex products or very large orders can take up to one month. The confirmed production schedule is agreed with you for each order.

A pre-paid (physical) sample is made in about 5–7 days after you sign off the tech pack, plus courier time to your door. A free pre-production sample is made after you place your order and pay the 30% advance, and you approve it on photos, videos or a video call.

Bulk orders: 30% advance payment to confirm the order and begin production. 30% during production after the customer has reviewed the work-in-progress update. Final 40% after the goods have passed quality control and are ready for shipment. Pre-paid (physical) samples require 100% payment in advance; pre-production samples are free.

A vector file of your logo (AI, EPS or PDF) and the Pantone references of your colours are best. If you only have a JPEG or PNG, our design team redraws it as a vector. Send your files by email, or upload them with the Request a quote form when you have a tech pack or reference sheet.

Delivery time is production plus transit. Standard production lead time is approximately 14 days, and express courier transit with DHL, FedEx or UPS takes 3–6 working days. Air cargo usually takes 7–12 working days and sea cargo about 40–45 days, and your schedule is agreed for each order.

We offer flat and 3D puff embroidery, screen printing, heat transfer, sublimation, knitted-in patterns, and labels and patches. The right method depends on your logo and the fabric; you see it on the mockup and then on your sample before bulk production.

Start with the product and how it will be used, then compare fabric types in our Material Library. We suggest suitable fabrics with your quote and confirm the exact composition, weight and colours. You then check the real fabric on your sample before bulk production.