Shipping and delivery

Shipping is priced by the weight of your order: up to 100 kg it travels door to door by express courier with import duties paid by us, and heavier orders go by air cargo, or by sea cargo from 500 kg, to your nearest airport or port. You see the cost before you order, and it is confirmed before shipment.

Shipping is calculated from the weight of your order and is the same for every country. You see the cost in US dollars on the product page, in your bag and in your quotation, and the final weight and cost are confirmed before shipment.

Delivery time is production plus transit. Standard production lead time is approximately 14 days, and express courier transit with DHL, FedEx or UPS takes 3–6 working days. Air cargo usually takes 7–12 working days and sea cargo about 40–45 days, and your schedule is agreed for each order.

Courier shipments up to 100 kg are delivered duty paid: we clear customs and pay the import duties and taxes. For air and sea cargo, over 100 kg, you clear customs and pay the duties and taxes in your country.

Orders are packed in cartons by style, size and colour. Individual polybags with size stickers, kraft paper wraps, retail boxes, hang tags and barcode labels can be added, and your packing choice is written into the tech pack.

Contact us within 5 business days of delivery, so we can claim from the courier and send photos of the damaged items and the shipment details. We will work with the courier to resolve the issue and offer a suitable solution.

Yes. Every shipment has a tracking number. When the courier collects your order, we send you the tracking number and the courier service details the same day, so you can follow the delivery on the courier website.

Yes. We make neck and hem labels, hang tags, inserts, barcodes and stickers with your branding, and pack in polybags, kraft paper wraps or retail boxes to your specification. Everything is written into the tech pack and shown on your mockup.

Contact us with photos and your order details as soon as possible. You have 20 days after delivery to report a defect, and damage or loss in transit must be reported within 5 business days of delivery, so we can claim from the courier.