Shipping and delivery
Can I track my shipment?
Short answer
Yes. Every shipment has a tracking number. When the courier collects your order, we send you the tracking number and the courier service details the same day, so you can follow the delivery on the courier website.
Yes. Every shipment has a tracking number. When the courier collects your order, we send you the tracking number and the courier service details the same day, by email or WhatsApp.
You also receive an automatic email, "Order … has been shipped", with the carrier, the tracking number, the dispatch date and the destination. When a tracking link is available, it has a Track shipment link. If the carrier or the tracking number changes, we email you again.
Follow your shipment
- Find the tracking number in our shipping email or dispatch message.
- Open the courier's website, for example DHL, FedEx or UPS, and enter the number.
- Check the expected delivery date and make sure someone can receive the cartons.
If your order has left but you have no tracking number yet, ask us by email or WhatsApp with your order reference.
In My Account
With a customer account, Shipments in My Account lists your orders on their way. Each one shows Ready to dispatch, On its way or Delivered, the carrier, the tracking number and the dispatch and delivery dates. Track shipment appears when a tracking link was added. The order page shows the same. See Track your order in My Account.
If the tracking stops moving
Customs checks, public holidays, weather or problems at the carrier can delay a shipment. Contact us with your tracking number and we help you with the courier. If a shipment is damaged or lost, see What if my shipment arrives damaged or gets lost?
Was this article helpful?
Still need help?
A real person replies within one working day.
Mon–Fri 9:00–18:00 · Sat 10:00–16:00, Pakistan time (UTC+5)