Shipping and delivery
What if my shipment arrives damaged or gets lost?
Short answer
Contact us within 5 business days of delivery, so we can claim from the courier and send photos of the damaged items and the shipment details. We will work with the courier to resolve the issue and offer a suitable solution.
Our Shipping Policy says:
Important: If your order arrives damaged or is lost in transit: Contact us within 5 business days of delivery, so we can claim from the courier. Provide photos (for damaged items) and shipment details. We will work with the courier to resolve the issue and offer a suitable solution.
What to send us
- Your order or quotation number
- The tracking number and the courier
- Photos of the damaged items
- A short description of what is damaged or missing
Send photos by email to [email protected] or by WhatsApp to +92 370 7981102. The contact form has no file upload.
You can also send the photos in the website chat: click Attach a file (one file per message, up to 10 MB).
Tip: Open and check the cartons as soon as they arrive, so you can report any damage in time.
If a delivery is late
Check the tracking first. Customs, public holidays, weather or problems at the carrier can delay a shipment. We are not responsible for delays caused by shipping providers, but we always help you resolve any issue. If the tracking stops moving, contact us with the tracking number.
Wrong items or quality problems
If the cartons arrived in good condition but something is wrong with the products themselves, see What if there is a problem with my order? and our Refund and Return Policy.
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