1. Order Processing & Production Time
All orders placed with Mr Balaclava are custom-manufactured according to client specifications. Because we specialize in OEM, private label, and white-label production, each order goes through a production process before shipping.
Production timelines are as follows:
- Sample Orders: 5–7 days
- Bulk Orders: standard production lead time is approximately 14 days. Actual lead time may vary depending on product type, order quantity, customization, material availability, sampling/approval requirements and the nature of the project
Production time may vary depending on:
- Order quantity
- Design complexity
- Material selection
- Custom branding requirements (embroidery, printing, labels, packaging)
The confirmed production schedule will be agreed with the customer for each order. Commercial payment, production and shipping terms are confirmed in your quotation or order agreement.
2. Shipping Time & Delivery Estimates
Shipping is calculated from the weight of your order, and that weight decides how it travels:
- Up to 100 kg: express courier (DHL, UPS, FedEx, DPD or Dpex), door to door. We handle customs clearance and pay the import duties and taxes (delivered duty paid).
- Over 100 kg: air cargo to your nearest airport. You clear customs and pay the import duties and taxes in your country.
- From 500 kg: sea cargo to your nearest port is also possible. You clear customs and pay the import duties and taxes in your country.
For air and sea cargo, our responsibility ends when the goods arrive at the airport or port. If you need a different arrangement, for example shipping on your own courier account, you can ask us for a special shipping quote.
Estimated shipping times:
- Express Shipping (DHL, FedEx, UPS): 3–6 business days
- Air cargo: usually 7–12 business days
- Sea cargo: usually about 40–45 days
Delivery times may vary depending on:
- Destination country
- Customs clearance processes
- Local courier services
We provide tracking details for all shipments so you can monitor your order in real time.
3. Shipping Locations
We proudly ship worldwide from our manufacturing facility in Sialkot, Pakistan.
We regularly serve clients in:
- Europe (Germany, France, Netherlands, etc.)
- North America (USA, Canada)
- United Kingdom
- Australia
- Middle East
If your country is not listed, feel free to contact us to confirm shipping availability.
4. Shipping Costs
Shipping costs are calculated from:
- The total weight of your order: the weight of each piece plus about 10% for packing
- The way it travels, which follows from that weight: courier, air cargo or sea cargo
Important notes:
- Shipping charges are not included in product pricing unless explicitly stated
- The rates are the same for every country. The shipping cost is shown in US dollars on the product page, in your bag and in your quotation, and the final weight and cost are confirmed before shipment
We always aim to provide the most cost-effective and reliable shipping options for our clients.
5. Customs, Duties & Taxes
For international orders, customs duties and import taxes may apply depending on your country’s regulations.
- Courier shipments up to 100 kg are delivered duty paid: we pay the customs duties and import taxes, so there is nothing to pay on delivery
- For air and sea cargo (over 100 kg), customs duties, VAT and import taxes are not included in our prices: you clear customs and pay them in your country
We recommend checking with your local customs office for more details before placing an order.
6. Order Tracking
Once your order has been shipped, you will receive:
- A tracking number
- Courier service details
You can use this information to track your shipment directly on the courier’s website.
7. Delays & Unforeseen Circumstances
While we strive to meet all delivery timelines, delays may occur due to:
- Customs clearance issues
- Public holidays
- Weather conditions
- Global logistics disruptions
Mr Balaclava is not responsible for delays caused by third-party shipping providers, but we will always assist in resolving any issues.
8. Incorrect Shipping Information
Please ensure that your shipping details are accurate when placing an order.
- We are not responsible for delays or losses due to incorrect or incomplete addresses
- Additional shipping charges may apply for re-delivery
9. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit:
- Contact us within 5 business days of delivery, so we can claim from the courier
- Provide photos (for damaged items) and shipment details
We will work with the courier to resolve the issue and offer a suitable solution.
10. Contact Us
For any shipping-related inquiries, feel free to contact our team:
- Website: https://mrbalaclava.com
- Email: [email protected]