Getting started
How working with Mr Balaclava works: what we make, who we make it for, the minimum order and the path from your first message to delivery.
Questions in this topic 11 articles
How does working with Mr Balaclava work?
Guide
You send a brief, and we reply with questions, options and a quotation. We agree the mockup, the sample type, the payment steps and the schedule with you before bulk production. Then come production, quality control and shipping.
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What products can you make?
We make custom and private-label balaclavas and ski masks, beanies, scarves and neck warmers, caps and hats, socks, and ski wear. Fabric, colours, sizes, branding, labels and packaging are made to your order.
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Who do you make products for?
We make products for businesses and organisations: fashion and streetwear brands, outdoor and sports retailers, teams and clubs, promotional buyers, uniform suppliers, online sellers, printers and distributors. Orders start at 50 pieces per design.
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What is the minimum order quantity (MOQ)?
Our minimum order is 50 pieces per design, on first orders and on reorders. The minimum counts per design, not per colour or size, so you can split one design across sizes and stock colours.
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Can you make products under my own brand?
Yes. We make private-label, white-label, OEM and ODM products under your brand, with your logo, labels, tags and packaging. There is no Mr Balaclava branding on the product, and the designs made for you stay yours.
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Where are your products made?
Our products are made in our facility in Sialkot, Pakistan, a global hub for textile and sportswear production. Design, sampling, knitting, cutting, sewing, embroidery, printing, quality control and packing are all done there.
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Do I need an account to order?
No. You can ask for a quote, receive your quotation and confirm a custom order without an account. Send your brief by email, WhatsApp or the Request a quote form, and our team replies within one working day.
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How does sampling work?
Guide
You choose between a free pre-production sample, which we make after you order and you approve on photos, videos or a video call, and a pre-paid physical sample, which we ship to your door before production. Bulk production goes ahead only after you approve the sample.
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Request a quote
Guide
Use a Request a quote button, the contact form, email or WhatsApp to send us your product, quantity, branding and delivery country. The quote form also asks for your sample type and your tech pack or idea. We reply within one working day with questions, options and a quotation.
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How quickly will you reply?
A person on our team replies within one working day. Our office hours are Monday to Friday 9:00–18:00 and Saturday 10:00–16:00, Pakistan time (UTC+5). We answer messages sent outside these hours on the next working day.
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How do you use my personal information?
We use the details you give us, such as your name, email, phone, company and delivery address, to answer your requests, prepare quotations and handle your orders. We do not sell your personal data. To see, correct or delete it, email [email protected].
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A real person replies within one working day.
Mon–Fri 9:00–18:00 · Sat 10:00–16:00, Pakistan time (UTC+5)