Account and Client Portal
How do you use my personal information?
Short answer
We use the details you give us, such as your name, email, phone, company and delivery address, to answer your requests, prepare quotations and handle your orders. We do not sell your personal data. To see, correct or delete it, email [email protected].
Our Privacy Policy sets out the full rules. This page explains them in short.
What we collect
- Details you send us: your name, email address, phone or WhatsApp number, company, country, and delivery and billing addresses, when you ask for a quotation, place an order, write to us or create an account.
- Your order details: products, quantities, the artwork and files you send, quotations, approvals and payments.
- Technical and usage data: for example your IP address, browser and device, and the pages you visit on our website.
If you ask for a login link after a request, we create your account with the details you sent us.
You do not tick a box: by contacting us or sending a form, you agree to our Terms and Conditions and Privacy Policy, and we record this with your request.
Why we use it
- To answer your requests and prepare quotations.
- To process your orders, payments and delivery.
- To keep you updated about your requests and orders.
- To improve our website.
- To meet our legal obligations, such as tax records.
We send marketing emails only if you agree, for example when you subscribe to our newsletter. Every one of them has an unsubscribe link.
Who we share it with
We share it with partners who help us run our service, as listed in our Privacy Policy: for example payment providers, shipping companies such as DHL or FedEx, and analytics services, which see aggregated data only. We do not sell, rent or trade your personal data.
Messages, files and WhatsApp
- Files you send are kept with your request or order, so that we can produce and later reorder your product. See Who owns the designs and files made for my order?
- WhatsApp is a service of WhatsApp (Meta). Its own terms and privacy policy apply to the messages you send there.
- Website chat: messages and files are kept so that our team can answer you. Our assistant uses an AI service to write its answers, so your chat messages are also sent to that service. The chat remembers your conversation in your browser. See how the website chat works.
Cookies and analytics
We use Google Analytics only if you accept analytics cookies in the cookie banner. Our Cookie Policy explains the cookies on our website.
The Help Center
When you search the Help Center or tell us whether an article helped, we keep what you typed to improve our answers, without your name, email address or IP address. Please do not type personal details into the search or comment box.
Your rights
You can ask us for:
- a copy of the personal data we hold about you;
- a correction of data that is wrong or incomplete;
- the deletion of your data, in certain circumstances;
- a restriction of how we use it, or you can object to its use;
- your data in a common format, to take it elsewhere.
Email [email protected], and we will help you.
In My Account you can update your name and phone number under Settings → Your profile. To change your login email, send us a message. Colleagues you invite to your company account see its orders, quotations, invoices and documents; your messages stay personal. See What is the Client Portal?
Keeping your data safe
Our website uses a secure (SSL) connection, and only the people who need your data can access it. We never ask for your password by email, phone, chat or WhatsApp.
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