What is the Client Portal?

The Client Portal is My Account on our website. Your requests, quotations, orders, invoices, files and conversations with our team are in one place.

How to get in

After you send a request on our website, the confirmation screen offers three ways in:

• Create my account: the registration page opens with your email address filled in.
• I already have an account: go to my portal: the sign-in page opens.
• Send me a login link by email: no password needed now. If you have no account yet, we create it for you. The link in our email confirms your address and signs you in.

You can also create an account or sign in at any time. Requests, quotations and orders under your email address appear automatically. We never ask for your password.

The tabs

• Overview: what needs your attention, with New order, Ask for a quotation and Write to us.
• Orders: each order's progress and production stages.
• Quotations: accept a quotation, ask a question or decline it.
• Shipments: carrier, tracking number and dates.
• Invoices & payments: your invoices.
• Messages: your conversations with our team.
• Documents: mockups, sample photos and other files; approvals; uploads.
• Settings: Your profile, Company, Addresses, Team, and Sign-in and security.

Messages

Invoices & payments

We email you each invoice as a PDF, and you find it here with Download PDF. It shows To pay with its due date, 2 days after it is issued, or Paid. Pay only to the bank account stated on your quotation or invoice. If you receive payment details that differ, or a message asking you to change them, contact us before you pay.

Settings

• Your profile: your name and phone number. To change your login email, send us a message.
• Company: a new company shows Being checked until our team confirms it, then Confirmed customer. Only the account owner changes the details.
• Addresses: your billing address, an optional invoice email and your delivery addresses, edited by the account owner.
• Team: everyone in your company sees all its orders, quotations, invoices and documents; messages stay personal. As account owner, click Invite a colleague, enter their email address and click Send invitation. They join as Member when they create their account or sign in with that address (the invitation stays open for 14 days).
• Sign-in and security: change your password. This asks for your current password; if you never chose one, use Forgot your password? on the sign-in page.

Good to know

• We email you when your order is confirmed, at every stage, when it ships, when we need your approval, and when we reply to you in My Account. You also find everything in My Account under Needs your attention.
• Labels are in English, French, German and Spanish; text written by our team stays in English. On French, German and Spanish pages, a quotation also has a translated copy for easier reading; the English PDF is the binding version.
• To see, correct or delete your personal data, email [email protected] (see our Privacy Policy).