Approve a mockup or document in the Client Portal

We ask for your approval in My Account for artwork, mockups, sample photos and packaging. Each request is for one exact version of a file. For a pre-production sample, we share its photos or videos for your approval (see Which sample do I need?).

Where to find it

• In our email "Your approval is needed: …": click Review and approve.
• Needs your attention on the Overview, for example "Mockup to approve".
• Waiting for your approval on the Documents tab.
• Approvals on the order page.

Approve or ask for changes

1. Open the file. Check colours, logo size and position, labels and spelling.
2. To approve, click Approve. My Account asks, for example, "Approve version 2 exactly as shown?". Add a note under A note for us (optional) if you like, then click Confirm approval.
3. To ask for changes, click Ask for changes, describe them under What should change? and click Send the changes.
4. My Account confirms: "Thank you, your approval was recorded." or "Thank you, we received the changes you asked for."

Asking for changes

Be exact, for example "Move the logo 1 cm higher" or "Use Pantone 186 C for the text". Our team prepares a new version and asks for your approval again.

What your approval means

Your approval tells us the version is right, and we continue with the next step of your order. Work-in-progress updates during production come by email or WhatsApp; they are not approved in My Account.

Good to know

• We email you each time an approval is waiting. Your own decision is shown in My Account; we do not email it back to you.
• You can also approve or ask for changes by replying to us by email or WhatsApp.

More about mockups: What is a mockup and how do I approve it?