Samples
Which sample do I need: pre-production or pre-paid?
Short answer
There are two kinds of sample. A pre-production sample is free: we make it after you place your order and pay the 30% advance, and you approve it on photos, videos or a video call. A pre-paid (physical) sample is paid in advance, made in about 5 to 7 days and shipped to your door.
You choose the sample when you ask for a quote: in step 1 of the Request a quote form, under Do you need a physical sample? The pre-production sample is selected unless you choose otherwise.
The two samples side by side
| Pre-production sample | Pre-paid (physical) sample | |
|---|---|---|
| Cost | Free | Paid; shown as its own line on your quotation |
| When it is made | After you place your order and pay the 30% advance | Before your order, in about 5–7 days |
| How you check it | On photos, videos or a video call | In your hands: we ship it to your door |
| Payment | Nothing extra to pay | 100% in advance, before production |
| Deducted from your order | Not applicable | Only if your order is 1,000 pieces or more |
| Shipping | No shipping | Charged separately; not refundable and not deducted from your order |
| Next step | Bulk production continues after your approval | You check fabric, fit, colours and branding before bulk production |
Which one to choose
- Pre-production sample: when you are happy to approve the product on photos, videos or a video call, and want to start quickly at no extra cost.
- Pre-paid sample: when you want to feel the fabric and check the fit and the branding in your hands before bulk production, for example for a new design or a new fabric.
Either way, bulk production goes ahead only after you approve the sample.
How to ask for it
- Click Request a quote and, in step 1, choose Yes, I also need a physical (pre-paid) sample or No, a pre-production sample is enough.
- If you asked for a pre-paid sample, it appears as its own line on your quotation, with its cost.
- Not sure yet? Tell us in your message, and we explain the options with your quotation.
More: How does sampling work? · How much does a sample cost and how do I pay?
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