Samples

There are two kinds of sample. A pre-production sample is free: we make it after you place your order and pay the 30% advance, and you approve it on photos, videos or a video call. A pre-paid (physical) sample is paid in advance, made in about 5 to 7 days and shipped to your door.

You choose between a free pre-production sample, which we make after you order and you approve on photos, videos or a video call, and a pre-paid physical sample, which we ship to your door before production. Bulk production goes ahead only after you approve the sample.

A pre-paid (physical) sample is made in about 5–7 days after you sign off the tech pack, plus courier time to your door. A free pre-production sample is made after you place your order and pay the 30% advance, and you approve it on photos, videos or a video call.

A pre-production sample is free. A pre-paid (physical) sample is shown as its own line on your quotation and paid 100% in advance; its cost is deducted from your order if the order is 1,000 pieces or more. Its shipping is charged separately and is not refundable.

Tell us what should change. Small corrections are written into the tech pack and carried into bulk production; a new sample is made only if the change affects the construction. Bulk production goes ahead only after you approve the sample.

Yes. We develop new products from your brief, sketch or reference product, and we rework existing products from your tech pack. You approve a mockup, a tech pack and a sample (pre-production on photos or video, or a pre-paid physical sample) before bulk production starts.

A mockup is a digital drawing of your product in your colours, with your logo and label placements. Our design team usually prepares it in 1–3 business days. You check it, ask for changes until it looks right, and then give us your approval in writing.

When we need your approval, we email you and it appears under Needs your attention in My Account. Check the file, then click Approve and Confirm approval, or Ask for changes and say what should change. You can also reply by email or WhatsApp.