How do you check quality?

Every order is checked against your approved sample and tech pack at four points during production.

Four checkpoints

1. Incoming fabric and yarn: shade against the approved colour, width, weight, defects, shrinkage and stretch recovery.
2. First pieces: the first pieces off the line are compared with the approved sample and the tech pack.
3. Inline: checks during sewing and branding.
4. Final inspection of every piece: measurements within tolerance, seams, colour consistency, branding, labels, loose threads and packing.

Tests

• In-house tests: shrinkage and stretch, colourfastness to rubbing and washing, pilling and seam strength.
• Third-party lab tests can be arranged on request. Report costs are quoted with the order.
• We do not state that a product meets a standard unless a test report for that product says so.

Tolerances

The allowed tolerance for each measurement point is written in your tech pack. Knitted products have wider tolerances than woven caps.

Your own inspection before dispatch

• You receive batch photos, or a video call from the inspection table, before dispatch.
• Third-party inspections and factory audits can be arranged with your account manager, during production or before dispatch.
• During the inspection before dispatch, you or your designated agents may request changes or reject items that do not meet the agreed specifications.

The final payment follows quality control. Bulk orders are paid in three stages: 30% advance payment to confirm the order and begin production. 30% during production after the customer has reviewed the work-in-progress update. Final 40% after the goods have passed quality control and are ready for shipment.

More details: Quality Control.