Effective Date: 10/7/2025
Mr. Balaclava appreciates and motivates users to comment on and upload content about our products and services. Through evaluations, comments, social media mentions, and other means, users generate content and foster community growth. This policy describes the procedures for the submission of user-generated content to our website and the sharing and interaction of user-generated content on our other platforms.
Submitting material to www.mrbalaclava.com (the “Site”) means you accept the terms of this user-generated content policy.
1. Ownership and License of User-Generated Content
1.1 Ownership of Content
You retain ownership of your content after submitting or posting it to our website or social media platforms. However, by submitting content, you award Mr. Balaclava a non-exclusive, royalty-free, transferable, worldwide license to exercise all or any of the following rights to your content in relation to our business: use it, modify it, distribute it, reproduce it, display it, and advertise it.
1.2 License Grant
You further authorize us to:
- Use the content for promotional purposes (e.g., featured products, advertisements, and marketing campaigns).
- Refine the content for clarity, organization, and alignment, and consistency while preserving the context.
- Disseminate content via our social media, newsletters, and other communication channels.
This license remains in effect as long as the content remains published on our website and other platforms.
2. User-Generated Content Guidelines
In order to foster a neighborly and respectful community, we ask you to adhere to the following when submitting content on our website or social media:
2.1 Acceptable Content
You are allowed to submit content that:
- Is pertinent to our products, services, or business.
- Is thoughtful and constructive, whether in the form of a review, testimony, or feedback.
- Is your own original work (e.g., photos, videos, and text).
2.2 Unacceptable Content
Posting content that:
- Is defamatory, harmful, and/or offensive: Content that disparages, bullies, or threatens other people, and that incites or endorses hate and violence.
- Personal or sensitive data: This includes your personal data, financial information, health data, or other people’s personal information.
- Infringes copyright and/or other IP rights of a 3rd party: This includes content that violates the copyright, trademark, or other proprietary rights of a third party.
- Encourages unlawful behavior : Content that advocates illegal acts or promotes the trade of illegal goods.
- Inaccurate or misleading : Content that disseminates false information or inaccurately describes a product or service.
If you post content that goes against these guidelines, Mr.Balaclava has the right to take down the content and actions like suspending or banning your account.
3. Review and Moderation of Content
3.1 For the Review and Moderation of Content
We can and will decide to moderate, amend or delete user-generated content and are allowed to do so at our discretion. For instance:
- Content that goes against the guidelines.
- Content of little relevance that is spam or promotional.
- Content that is viewed as inappropriate or offensive.
We cannot guarantee that all content will be examined before it goes live, even if we make every effort to do so. Users are encouraged to reach out to us directly at contact@mrbalaclava.com to report content that violates these guidelines.
3.2 Transparency and Community Engagement
We appreciate and encourage dialogues with our customers. To the best of our ability, we will engage with user-generated content, responding to queries, and facilitating dialogues. However, we will not endorse or guarantee the accuracy of any user-generated content.
4. Your Responsibilities
When you submit content, you warrant and represent that you are fully responsible for the content and that:
4.1 Ownership and Permission
You own the content or have the appropriate licenses, rights, permissions, and the rights to use and grant Mr. Balaclava the rights to use your content under this policy.
4.2 No Violation of Rights
The content you have submitted does not violate the intellectual property, privacy, or publicity rights of any third party. It is your responsibility to obtain the appropriate rights or permissions to use any material belonging to third parties that you include in your submission.
4.3 Compliance with Laws
You warrant that the content you are uploading complies with applicable law, including, but not limited to, copyright, defamation, privacy, and other intellectual property laws. You will not upload any content that is likely to expose Mr. Balaclava to legal action or any other person or entity.
5. Consequences of Violating This Policy
For violations of this User-Generated Content Policy, we may take the following actions, depending on the severity of the violations:
- Content Removal: Any content that violates our guidelines may be removed.
- Account Suspension or Termination: If this policy is repeatedly violated or harmful actions are taken, we may suspend or even terminate your account.
- Legal Action: If your content generates harmful consequences or legal repercussions, Mr. Balaclava may pursue legal action.
6. Privacy Considerations
Submitting user-generated content means that you understand and acknowledge that your content may be publicly displayed on the Site or through our social media accounts, and may thus be accessed by others. We are unable to guarantee privacy.
If you include personal information (like your name or email address) in your content, you do so at your own risk. We advise against posting personal information that is especially sensitive.
7. Changes to This Policy
This User-Generated Content Policy may be modified as necessary to accommodate changes in our business practices and operations, legal obligations, and other policies. Such changes will be reflected under an updated Effective Date on this page. We invite you to consult this policy frequently to understand our expectations regarding your content and your obligations.
8. Contact Information
If you need clarification on this User-Generated Content Policy, want to notify us of content you believe to be inappropriate, or have other questions related to this policy, please reach out via:
Email: contact@mrbalaclava.com
Phone: +923016889858
Address: Ajmal Gardan Phase 2, 51310 Sialkot, Punjab, Pakistan
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