Effective Date: 10/7/2025
At Mr. Balaclava we care about your privacy and we are committed to protecting your personal information. This privacy policy describes how we gather, use, store, and protect your personal information while interacting with our services. By using our services, you accept this policy.
1. Information We Collect
At Mr. Balaclava, we gather many different kinds and forms of information while you are interacting with our website. This is to enhance your experience and to ensure we can efficiently handle your orders.
1.1 Personal Identification Information
When you place an order or reach out to us, we register some personal information which includes:
- Full name
- Email address
- Phone number
- Shipping address (including country, city, and postal code)
- Billing address (if different from shipping address)
This data is needed to handle your orders and to assist you. Without this information, we might be unable to fulfill your requests.### 1.2 Payment Information
As part of a transaction, we capture:
- Credit/debit card details
- Billing address
- Payment method (e.g. PayPal, Stripe)
We don’t keep your credit card details. All payment details are handled securely by third-party service providers, which are compliant with global payment security guidelines. These third parties are responsible for your data as per their privacy policy.
1.3 Technical Data
We automatically capture some technical information when you access our website, which includes:
- IP address
- Type of browser
- Operating system
- Type of device and device details
- Referring URLs
- Pages on our website accessed
This information allows us to assess how users engage with our site and enables us to enhance the user experience and improve website functionality.
1.4 Usage Data
We also collect some usage data about your interaction with our site, including:
- Visited pages
- Duration on pages
- Viewed products
- Clicks and navigational flow
We collect this information on our site and some third-party analytics tools, such as Google Analytics. They help us assess our website traffic, analyze our marketing effectiveness, and assess our services. Additionally, we help identify user trends, demographics, and preferences.
2. Using Your Data
The information we collect and analyze is necessary to meet and communicate with you about your needs, enhance our website, and service our users.
2.1 Order Processing
We collect personal information primarily to meet and execute your order. This encompasses:
- Identifying you
- Securely processing your payments
- Coordinating your order’s shipping and delivery
- Addressing any order-related customer service requests
The provision of your personal data is necessary to efficiently deliver products and aid you and meet your data as you requested.
2.2 To Communicate with You
The personal information you provide enables us to reach you with communication about your orders. This includes:
- Notifications to confirm orders and to inform you about shipping
- Responses to customer service inquiries
- Notifications regarding product availability and items that are back in stock
- Communications regarding our products, services, and promotions (where applicable)
Your email address may also be used to send reminders about your abandoned shopping cart and recent purchase feedback requests.
2.3 To Improve Our Website and Services
Our objective is to enhance our site’s functionality in a way that best serves you, which is why we collect information, specifically usage data. This includes:
- Improving website navigation
- Customizing content to user preferences
- Enhancing website speed and overall user experience
- Resolving website performance technical difficulties
Creating an engaging experience is our priority, which is why we analyze this information.
2.4 For Marketing and Promotional Purposes
Subject to your consent, we will send you communications that may be of promotional value to you. This includes information regarding products, discounts, and special offers. You may unsubscribe from marketing email communications at any time through an unsubscribe link in your email. You can also reach us at contact@mrbalaclava.com.
2.5 Compliance With Legal Obligations
There are times when we need to process your data to meet legal obligations, which include:
- Responding to lawful requests by public authorities
- Preventing fraud or other unlawful actions
- Enforcing the/use of our site’s Terms of Use and other agreements
When necessary, we may disclose your data to meet legal and tax obligations.
3, Legal Basis of Your Data Processing
According to applicable data protection laws, we need a legal basis in which to process your personal data. The following outlines the bases we work with:
3.1 Your Consent
We use your explicit consent when you choose to receive marketing emails or when you allow us to process your data for other purposes, like signing up for newsletters and other personalized marketing.
3.2 Contractual Necessity
We collect your personal information in order to honor our obligations to you as a buyer. This entails:
- Order processing
- Product delivery
- Order status communication
- Customer support
3.3 Legitimate Interest
Your data may be processed for legitimate business interests, including:
- Website and ecommerce customer experience enhancements
- Customer communication for order completion
- Fraud prevention and business protection
If you would like to dispute the processing of your personal data due to our legitimate interests, feel free to reach out to us in Section 7.1.
4. Third-Party Data Sharing
We may share your data with our trusted third-party partners as described in this policy. These partners include:
4.1 Payment Processors
- Payment gateway (e.g., Stripe, PayPal) processes your payments on our behalf. They secure the payment data and manage it according to their privacy policy.
4.2 Shipping Partners
- To deliver your orders, we share your shipping information with our trusted shipping partners (e.g., DHL, FedEx).
4.3 Marketing and Advertising Partners
Certain limited data may be provided to certain marketing and advertising partners (e.g. Google AdSense) to serve you more relevant ads based on your preferences. These partners are free to create their own privacy policies and practices which we encourage you to review.
4.4 Analytics Providers
Analytics Services like Google Analytics and other third-party analytics services help analyze website traffic and enhance our services. These providers have access only to aggregated data, and no identifiable personal data is shared.
We do not sell, rent or trade your personal data to third parties for their marketing purposes.
5. Data Retention
We only keep your personal data for as long as is necessary for the purposes outlined in this policy. This includes the following periods for:
- Order processing and delivery
- Customer service support
- Compliance with the law (e.g. tax reporting)
After this, we will remove or erase your personal data in order to avoid unauthorised access.
6. Your Data Protection Rights
As a data subject, you have certain rights under data protection laws, including:
6.1 Right of Access
You have the right to request a copy of the personal data we hold about you.
6.2 Right to Rectification
If any personal information we hold is inaccurate or incomplete, you have the right to request correction.
6.3 Right to Erasure
In certain circumstances, you can request the deletion of your personal data.
6.4 Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data in specific cases.
6.5 Right to Object
You can object to the processing of your personal data for legitimate interests, direct marketing, or automated decision-making.
6.6 Right to Data Portability
You can request that we provide your personal data in a structured, commonly used format so that you can transfer it to another service provider.
To exercise any of these rights, please contact us at contact@mrbalaclava.com.
7. Data Security
We implement the appropriate technical and organizational measures to secure your personal data against unlawful access, alteration, and destruction. This includes:
- Secure payment processing (SSL encryption)
- Access controls to unauthorized data access
- Regular audits to and updates of our systems
As much as we implement high security, you should know that no method of transmission over the internet or method of digital data storage is absolutely secure.
8. Cookies
We use cookies to improve your website experience. Our use of cookies is explained in our Cookie Policy.
9. Changes to This Privacy Policy
This Privacy Policy may be amended to reflect updated data practices or changes in our operations for legal or regulatory compliance. The amended policy will be posted on this page, along with the new Effective Date.
10. Contact Information
If you have any questions regarding this Privacy Policy, or the rights you have under the law regarding your personal data, please reach out to us:
Email: contact@mrbalaclava.com
Phone: +923016889858
Address: Ajmal Gardan Phase 2, 51310 Sialkot, Punjab, Pakistan
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