Welcome to the Frequently Asked Questions section of Mr Balaclava. Here, you’ll find answers to the most common questions about our products, manufacturing process, customization options, and global services. Whether you are launching your own brand or expanding your retail line, our goal is to make your experience simple, transparent, and professional.
General Questions
1. What products does Mr Balaclava manufacture?
We manufacture custom balaclavas, beanies, caps, scarves, socks, and related accessories.
2. Where is Mr Balaclava based?
We are based in Sialkot, Pakistan — a global hub for textile and sportswear production.
3. Do you ship internationally?
Yes, we ship worldwide through trusted couriers like DHL, FedEx, and UPS.
4. Who can order from Mr Balaclava — individuals or businesses?
We work with both startups and established brands, offering wholesale and white-label production.
5. Do you offer white-label and OEM manufacturing services?
Yes, we offer full white-label and OEM manufacturing for global brands.
6. What is the minimum order quantity (MOQ)?
Our MOQ is 100 pieces per style or design.
7. Can I order a sample before placing a bulk order?
Yes, we provide samples so you can check quality before mass production.
8. How long does production usually take?
Production takes 7–10 working days depending on order size.
9. What materials do you offer?
We offer cotton, fleece, wool, polyester, spandex, and more.
10. Can I choose custom colors, sizes, and designs?
Yes, every element can be customized to match your brand.
Customization
11. Can you add my brand logo to the products?
Yes, through embroidery, printing, or patches.
12. What branding methods are available?
Embroidery, screen printing, heat transfer, woven labels, and rubber patches.
13. Can you create products from my design or tech pack?
Yes, we can fully produce based on your tech pack or sketch.
14. Do you offer design assistance for new brands?
Yes, our in-house team supports startups with design and branding.
15. Will I see a mockup before production?
Yes, we share digital mockups for approval before production begins.
16. Is there an extra charge for logo embroidery?
A small cost may apply depending on size and design.
17. Can I customize the packaging?
Yes, we offer branded packaging, tags, and labels.
Orders
18. How can I place an order?
Email us at contact@mrbalaclava.com or WhatsApp us with your requirements.
19. What payment methods do you accept?
We accept PayPal, bank transfer, and Western Union.
20. Do you offer discounts for bulk orders?
Yes, discounts are available for bulk and repeat customers.
21. What is your refund or return policy?
Refunds or replacements are offered for verified defects.
22. Can I modify my order after confirmation?
Minor changes can be made before production starts.
23. What currencies do you accept?
We accept USD, EUR, and GBP.
Shipping
24. How long does shipping take?
5–7 working days worldwide, depending on location.
25. Which courier companies do you use?
We use DHL, FedEx, UPS, and other trusted couriers.
26. Do you provide tracking numbers?
Yes, tracking details are provided for every shipment.
27. Are there customs or import charges?
They may apply depending on your country’s regulations.
28. What if my order is delayed or lost?
We work with couriers to resolve any delivery issues quickly.
Quality
29. How do you ensure product quality?
Each item is inspected during and after production.
30. Do you have an in-house quality team?
Yes, we maintain strict quality control standards in-house.
31. What fabrics are available?
Fleece, cotton, polyester, spandex, and wool blends.
32. Are your products for extreme weather?
Yes, suitable for sports, skiing, and cold climates.
33. Do you offer eco-friendly materials?
Yes, sustainable and recycled fabrics are available.
Support
34. How can I contact support?
Email contact@mrbalaclava.com or call +92 346 6181655.
35. What is your privacy policy?
We never share your personal or business data with third parties.
36. Do you guarantee stitching and printing quality?
Yes, all stitching and prints are durability-tested.
37. What if I receive a defective item?
Contact us with photos, and we’ll arrange a replacement or refund.
38. Do you keep client designs confidential?
Yes, all custom designs remain private and secure.
39. How do you handle complaints?
We resolve all issues professionally and promptly.
40. Do you accept long-term partnerships?
Yes, we welcome ongoing manufacturing collaborations.
Our manufacturing process is designed to support both startups and established brands. We offer white-label and OEM services, allowing you to launch your products under your own brand. Every element, from materials to colors and packaging, can be fully customized. We also provide samples and digital mockups so you can see and approve your design before production begins. Home Page.
Customer support is available for any inquiries, complaints, or assistance. All custom designs are kept confidential, and we handle any issues professionally and promptly. Our goal is to make every partnership long-lasting and successful, whether you are a startup or an established brand. To read our Privacy Policy, please visit: Mr Balaclava Policies.
In this FAQ section, you will find answers to questions about products, orders, customization, shipping, quality, and support. If your question is not covered here, you can contact our team directly at contact@mrbalaclava.com or you may send us inquiry through our Contact us Page.
