--- title: "Refund and Return Policy | Mr Balaclava" description: "We prioritize product quality and customer satisfaction. Please read our Refund & Return Policy carefully before placing your order." url: https://mrbalaclava.com/policies/refund-and-return-policy/ language: en-US updated: 2026-10-20T10:45:06+00:00 alternates: fr: https://mrbalaclava.com/fr/politiques/politique-de-remboursement-et-de-retour.md de: https://mrbalaclava.com/de/richtlinien/rueckerstattung-und-rueckgabe.md es: https://mrbalaclava.com/es/politicas/politica-de-reembolsos-y-devoluciones.md publisher: Mr Balaclava (https://mrbalaclava.com/) --- Policy # Refund and Return Policy At **Mr Balaclava**, we prioritize product quality and customer satisfaction. Please read our Refund & Return Policy carefully before placing your order. **Effective date** October 20, 2026 **Last updated** 20 October 2026 1 min read **On this page** ## **1. No Returns** - Every order is made or packed for you, whether you order ready-made products wholesale or custom products. For this reason we **do not accept returns**, and we do not refund an order because you changed your mind. ## **2. Inspection Before Shipment** - Before your order leaves our factory, our **quality control team** or your designated agents may inspect the products. During this inspection, you may request **changes or reject items** that do not meet the agreed specifications. ## **3. Full Replacement** - If an item is **defective**, arrives **damaged**, or is **not made as you ordered** (for example a different fabric, colour, size, logo or quantity than in your approved order), we **replace it in full**. - Replacements are made at no cost to you, and **Mr Balaclava covers the shipping** of the replacement items. ## **4. Reporting a Problem** - Notify us within **20 days of delivery** at **[contact@mrbalaclava.com](mailto:contact@mrbalaclava.com)**. - Include your order number and **photos of the affected items**. - Replacements are arranged **after we have checked** the photos and order details. ## **6. Contact Us** - Damage caused after delivery by handling, use, washing or misuse. - Items that match the approved sample and the agreed specifications. ## **5. Contact Us** For questions, QC inspections, or assistance with defective items: **Email:** [contact@mrbalaclava.com](mailto:contact@mrbalaclava.com) ## Other policies - [Privacy Policy](https://mrbalaclava.com/policies/privacy-policy/) - [Cookie Policy](https://mrbalaclava.com/policies/cookie-policy/) - [Terms and Conditions](https://mrbalaclava.com/policies/terms-and-conditions/) - [Shipping Policy](https://mrbalaclava.com/policies/shipping-policy/) - [Security Policy](https://mrbalaclava.com/policies/security-policy/) - [Disclaimer Policy](https://mrbalaclava.com/policies/disclaimer-policy/) - [Affiliate and Advertising Policy](https://mrbalaclava.com/policies/affiliate-and-advertising-policy/) - [User-Generated Content Policy](https://mrbalaclava.com/policies/user-generated-content-policy/) - [Accessibility Policy](https://mrbalaclava.com/policies/accessibility-policy/)