--- title: "Verification email and password help | Mr Balaclava" description: "Click Verify email in our email, then Confirm my email; the link works once and expires in 48 hours. No email? Request a new one." url: https://mrbalaclava.com/help/verification-and-password/ language: en-US updated: 2026-10-06T19:31:38+00:00 alternates: fr: https://mrbalaclava.com/fr/help/aide-email-verification-mot-de-passe.md de: https://mrbalaclava.com/de/help/bestaetigungs-email-passwort-hilfe.md es: https://mrbalaclava.com/es/help/correo-verificacion-contrasena.md publisher: Mr Balaclava (https://mrbalaclava.com/) --- Account and Client Portal # Verification email and password help By the Mr Balaclava team · Updated 2026-10-06 Short answer Click Verify email in our email, then Confirm my email; the link works once and expires in 48 hours. No email? Request a new one. A login link sent after a request works once, for 2 hours (48 hours for a new account). Forgot your password? Request a reset link. ## The verification email New accounts must confirm their email address before the first sign-in. Our email "Confirm your email address for …" has a **Verify email** button. Click it, then click **Confirm my email** on the page that opens. If the button does not work, copy the link from the email into your browser. The link works once and expires in 48 hours. ## No email, or the link has expired 1. Check your spam or junk folder. 2. Go to [Verify your email](/my-account/verify-email/). Under "Did not get your verification email?", enter your email address and click **Send a new link**. 3. Wait at least two minutes before you ask again; there is also an hourly limit. If a link says it is not valid or has already been used, your email address may already be verified: try to sign in. Otherwise, request a new link. ## Login links After a request on our website, the confirmation screen offers **Send me a login link by email**. - If you already have an account, our email "Open your Client Portal" arrives. Its link works once and expires in 2 hours. - If you have no account yet, we create one and send "Your Client Portal is ready". Its link works once and expires in 48 hours. - Click **Open my portal** in the email, then **Open my portal** on the page that opens. This confirms your email address and signs you in. - You can ask for up to 3 links per email address per hour. If you see "We sent you a link a moment ago", check your inbox and spam folder first. - The button is only on that confirmation screen. The sign-in page has no login link: sign in with your password, or choose one with **Forgot your password?**. ## Forgot your password 1. Click **Forgot your password?** on the sign-in page, or go to [Reset password](/my-account/lost-password/). 2. Enter the email address of your account and click **Send reset link**. 3. Open the email, choose a new password and click **Save new password**. This is also how you choose a first password for an account we created with a login link. For your security, the page gives the same answer whether or not an account exists for the address. Your new password needs at least 10 characters, must not contain your email address and must not be a common password. We never ask for your password. ## Sign-in messages | Message | What to do | | --- | --- | | The email address or password is incorrect. | Check both, or reset your password. | | Too many sign-in attempts. Please wait a few minutes and try again. | After 5 failed attempts in 15 minutes, sign-in pauses briefly. Wait, then try again. | | Please complete the security check and try again. | Complete the security check on the form, then submit again. | | Please verify your email address before signing in. | Confirm your email address first (see above). | More about signing in: [Sign in to your account](/help/portal-sign-in/). Your account is also your Client Portal: the same email address and password open it. Was this article helpful? ## Related articles - [Sign in to your account](https://mrbalaclava.com/help/portal-sign-in/) - [Create your customer account](https://mrbalaclava.com/help/create-account/) - [Do I need an account to order?](https://mrbalaclava.com/help/do-i-need-an-account/) - [What is the Client Portal?](https://mrbalaclava.com/help/client-portal-overview/) ## Still need help? A real person replies within one working day. Mon–Fri 9:00–18:00 · Sat 10:00–16:00, Pakistan time (UTC+5) - [Send your brief Contact form for quotes and projects](https://mrbalaclava.com/contact-us/) - [contact@mrbalaclava.com Best for briefs, artwork and files](mailto:contact@mrbalaclava.com) - [WhatsApp +92 370 7981102 Quick questions and photos](https://wa.me/923707981102)