--- title: "Can I track my shipment? | Mr Balaclava" description: "Yes. Every shipment has a tracking number. When the courier collects your order, we send you the tracking number and the courier service details the same…" url: https://mrbalaclava.com/help/tracking/ language: en-US updated: 2026-10-06T19:31:38+00:00 alternates: fr: https://mrbalaclava.com/fr/help/suivi-envoi.md de: https://mrbalaclava.com/de/help/sendungsverfolgung.md es: https://mrbalaclava.com/es/help/seguir-mi-envio.md publisher: Mr Balaclava (https://mrbalaclava.com/) --- Shipping and delivery # Can I track my shipment? By the Mr Balaclava team · Updated 2026-10-06 Short answer Yes. Every shipment has a tracking number. When the courier collects your order, we send you the tracking number and the courier service details the same day, so you can follow the delivery on the courier website. Yes. Every shipment has a tracking number. When the courier collects your order, we send you the tracking number and the courier service details the same day, by email or WhatsApp. You also receive an automatic email, "Order … has been shipped", with the carrier, the tracking number, the dispatch date and the destination. When a tracking link is available, it has a **Track shipment** link. If the carrier or the tracking number changes, we email you again. ## Follow your shipment 1. Find the tracking number in our shipping email or dispatch message. 2. Open the courier's website, for example DHL, FedEx or UPS, and enter the number. 3. Check the expected delivery date and make sure someone can receive the cartons. If your order has left but you have no tracking number yet, ask us by email or WhatsApp with your order reference. ## In My Account With a customer account, **Shipments** in My Account lists your orders on their way. Each one shows **Ready to dispatch**, **On its way** or **Delivered**, the carrier, the tracking number and the dispatch and delivery dates. **Track shipment** appears when a tracking link was added. The order page shows the same. See [Track your order in My Account](/help/portal-production-tracking/). ## If the tracking stops moving Customs checks, public holidays, weather or problems at the carrier can delay a shipment. Contact us with your tracking number and we help you with the courier. If a shipment is damaged or lost, see [What if my shipment arrives damaged or gets lost?](/help/damaged-or-lost-shipment/) Was this article helpful? ## Related articles - [How long does delivery take?](https://mrbalaclava.com/help/delivery-times/) - [What if my shipment arrives damaged or gets lost?](https://mrbalaclava.com/help/damaged-or-lost-shipment/) - [Track your order in My Account](https://mrbalaclava.com/help/portal-production-tracking/) - [How will my order be shipped?](https://mrbalaclava.com/help/how-orders-are-shipped/) ## Still need help? A real person replies within one working day. Mon–Fri 9:00–18:00 · Sat 10:00–16:00, Pakistan time (UTC+5) - [Send your brief Contact form for quotes and projects](https://mrbalaclava.com/contact-us/) - [contact@mrbalaclava.com Best for briefs, artwork and files](mailto:contact@mrbalaclava.com) - [WhatsApp +92 370 7981102 Quick questions and photos](https://wa.me/923707981102)