--- title: "How do I reorder a product? | Mr Balaclava" description: "Send us one message with the style code or your previous order reference, the quantities by colour and size, and any changes." url: https://mrbalaclava.com/help/reorder/ language: en-US updated: 2026-10-06T19:31:37+00:00 alternates: fr: https://mrbalaclava.com/fr/help/recommander-un-produit.md de: https://mrbalaclava.com/de/help/produkt-nachbestellen.md es: https://mrbalaclava.com/es/help/repetir-un-pedido.md publisher: Mr Balaclava (https://mrbalaclava.com/) --- Ordering and configuration # How do I reorder a product? By the Mr Balaclava team · Updated 2026-10-06 Short answer Send us one message with the style code or your previous order reference, the quantities by colour and size, and any changes. We keep your approved sample and files, so a reorder starts from 50 pieces per design and often needs no new sample. Reordering is quick because we keep everything from your first order: the approved sample, the tech pack and patterns, your branding files and your order history. ## How to reorder 1. **Send one message** by email or WhatsApp. Include the style code or your previous order reference, the quantities by colour and size, and any changes. 2. **We send you a reorder summary** within one business day. 3. **We check the fabric** for your run. 4. **Production.** Standard production lead time is approximately 14 days. Actual lead time may vary depending on product type, order quantity, customization, material availability, sampling/approval requirements and the nature of the project. The confirmed production schedule will be agreed with the customer for each order. 7 days is possible on request. 5. **Shipping.** You receive the tracking number on the day of dispatch. The minimum stays 50 pieces per design. A reorder usually takes about three weeks, including shipping. With a customer account, you can also click **Write to us** in My Account (it opens the website chat) or **Message us about this order** on your previous order's page. For balaclavas and beanies, you can also build the order again with **Configure your order** on the product page; on caps and hats, socks and ski wear products, the builder prepares a quotation request. Add your previous order reference under **Anything else we should know?** in the Delivery step. ## Changes on a reorder | Change | What it needs | | --- | --- | | Quantities, a new colourway in the same fabric, label or hang-tag artwork, packing | No new sample | | A new custom colour | A lab dip | | A different fabric or weight, a pattern or construction change, a new branding technique or placement | A new sample | ## After-sales Account management, reorder summaries and claims handling are part of working with us. Read more on our [Reorders and After-Sales](/manufacturing/services/reorders-and-after-sales/) page. Was this article helpful? ## Related articles - [How long does production take?](https://mrbalaclava.com/help/production-lead-time/) - [What is the minimum order quantity (MOQ)?](https://mrbalaclava.com/help/minimum-order-quantity/) - [How is my order confirmed?](https://mrbalaclava.com/help/how-orders-are-confirmed/) - [What if the sample needs changes?](https://mrbalaclava.com/help/sample-changes/) ## Still need help? A real person replies within one working day. Mon–Fri 9:00–18:00 · Sat 10:00–16:00, Pakistan time (UTC+5) - [Send your brief Contact form for quotes and projects](https://mrbalaclava.com/contact-us/) - [contact@mrbalaclava.com Best for briefs, artwork and files](mailto:contact@mrbalaclava.com) - [WhatsApp +92 370 7981102 Quick questions and photos](https://wa.me/923707981102)