--- title: "Approve a mockup or document in the Client Portal" description: "When we need your approval, we email you and it appears under Needs your attention in My Account. Check the file, then click Approve and Confirm…" url: https://mrbalaclava.com/help/portal-approvals/ language: en-US updated: 2026-10-06T19:31:38+00:00 alternates: fr: https://mrbalaclava.com/fr/help/valider-maquette-document-espace-client.md de: https://mrbalaclava.com/de/help/freigabe-mockup-kundenportal.md es: https://mrbalaclava.com/es/help/aprobar-maqueta-documento-portal.md publisher: Mr Balaclava (https://mrbalaclava.com/) --- Step-by-step guide # Approve a mockup or document in the Client Portal By the Mr Balaclava team · Updated 2026-10-06 Short answer When we need your approval, we email you and it appears under Needs your attention in My Account. Check the file, then click Approve and Confirm approval, or Ask for changes and say what should change. You can also reply by email or WhatsApp. We ask for your approval in My Account for artwork, mockups, sample photos and packaging. Each request is for one exact version of a file. For a pre-production sample, we share its photos or videos for your approval (see [Which sample do I need?](/help/sample-types/)). ## Where to find it - In our email "Your approval is needed: …": click **Review and approve**. - **Needs your attention** on the Overview, for example "Mockup to approve". - **Waiting for your approval** on the Documents tab. - **Approvals** on the order page. ## Approve or ask for changes 1. Open the file. Check colours, logo size and position, labels and spelling. 2. To approve, click **Approve**. My Account asks, for example, "Approve version 2 exactly as shown?". Add a note under **A note for us (optional)** if you like, then click **Confirm approval**. 3. To ask for changes, click **Ask for changes**, describe them under **What should change?** and click **Send the changes**. 4. My Account confirms: "Thank you, your approval was recorded." or "Thank you, we received the changes you asked for." **Important:** Your first decision on a version is final. If you change your mind, or want a further change after approving, write to us about the order, and we send a new version for your decision. To write about the order, click **Message us about this order** on the order page. It opens the chat on that order. ## Asking for changes Be exact, for example "Move the logo 1 cm higher" or "Use Pantone 186 C for the text". Our team prepares a new version and asks for your approval again. ## What your approval means Your approval tells us the version is right, and we continue with the next step of your order. Work-in-progress updates during production come by email or WhatsApp; they are not approved in My Account. ## Good to know - We email you each time an approval is waiting. Your own decision is shown in My Account; we do not email it back to you. - You can also approve or ask for changes by replying to us by email or WhatsApp. More about mockups: [What is a mockup and how do I approve it?](/help/mockup-approval/) Was this article helpful? ## Related articles - [What is a mockup and how do I approve it?](https://mrbalaclava.com/help/mockup-approval/) - [What if the sample needs changes?](https://mrbalaclava.com/help/sample-changes/) - [Upload and download files in the Client Portal](https://mrbalaclava.com/help/portal-files/) - [What is the Client Portal?](https://mrbalaclava.com/help/client-portal-overview/) ## Still need help? A real person replies within one working day. Mon–Fri 9:00–18:00 · Sat 10:00–16:00, Pakistan time (UTC+5) - [Send your brief Contact form for quotes and projects](https://mrbalaclava.com/contact-us/) - [contact@mrbalaclava.com Best for briefs, artwork and files](mailto:contact@mrbalaclava.com) - [WhatsApp +92 370 7981102 Quick questions and photos](https://wa.me/923707981102)