--- title: "What is a mockup and how do I approve it? | Mr Balaclava" description: "A mockup is a digital drawing of your product in your colours, with your logo and label placements. Our design team usually prepares it in 1–3 business…" url: https://mrbalaclava.com/help/mockup-approval/ language: en-US updated: 2026-10-06T19:31:37+00:00 alternates: fr: https://mrbalaclava.com/fr/help/maquette-validation.md de: https://mrbalaclava.com/de/help/mockup-freigeben.md es: https://mrbalaclava.com/es/help/que-es-maqueta-aprobacion.md publisher: Mr Balaclava (https://mrbalaclava.com/) --- Artwork and branding # What is a mockup and how do I approve it? By the Mr Balaclava team · Updated 2026-10-06 Short answer A mockup is a digital drawing of your product in your colours, with your logo and label placements. Our design team usually prepares it in 1–3 business days. You check it, ask for changes until it looks right, and then give us your approval in writing. A mockup is a digital drawing of your product: flat drawings in your colours, with your logo and label placements shown at real size. Colourway variants are available on request. Mockups are part of the development we do for your order. ## When you get it Our design team usually prepares the mockup in 1–3 business days. You receive it as a PDF and a PNG. Revisions are made the same or the next business day until the look is right; they are digital and quick. ## What to check - All text and the spelling of your brand name - The colours and Pantone references for each part - The logo size and position on every placement - Labels, hang tags and packaging artwork - Each colourway you plan to order ## How to approve 1. Open the mockup we sent you and check it against the list above. 2. If something should change, reply with a clear list of the changes. We send a revised version. 3. When everything is right, reply in writing (by email or WhatsApp) that you approve the mockup. 4. We then prepare the tech pack, usually in 3 to 5 business days. You sign it off; it is the specification your sample and your bulk order are built to. **Note:** The mockup shows the look. The sample shows the real fabric and the real embroidery or print, in your hands with a pre-paid sample or on photos or video with a pre-production sample. So you see your branding twice before bulk production. ## Approve in My Account If you have a customer account, we can also send the mockup there. It appears under **Needs your attention** on the Overview, under **Waiting for your approval** in Documents and under **Approvals** on the order page. - Click **Approve**, add a note if you like, then **Confirm approval**. - Or click **Ask for changes**, write what should change, then **Send the changes**. When a mockup is waiting for you, we email you (**Your approval is needed**) with a **Review and approve** button. Your first decision on a version is final. You can also reply by email or WhatsApp. See [Approve a mockup or document in My Account](/help/portal-approvals/). ## Orders from the Order Builder For an order placed with the Order Builder, our team prepares the mockup after you pay the 30% advance. Production starts only after you approve our mockup. If you want a pre-paid (physical) sample first, choose **Get a quotation** in the builder and tell us. See [Which sample do I need?](/help/sample-types/) Next step: [How does sampling work?](/help/how-sampling-works/) Was this article helpful? ## Related articles - [Which artwork files should I send?](https://mrbalaclava.com/help/artwork-files/) - [How does sampling work?](https://mrbalaclava.com/help/how-sampling-works/) - [Which decoration methods do you offer?](https://mrbalaclava.com/help/decoration-methods/) - [Mockup](https://mrbalaclava.com/help/glossary-mockup/) ## Still need help? A real person replies within one working day. Mon–Fri 9:00–18:00 · Sat 10:00–16:00, Pakistan time (UTC+5) - [Send your brief Contact form for quotes and projects](https://mrbalaclava.com/contact-us/) - [contact@mrbalaclava.com Best for briefs, artwork and files](mailto:contact@mrbalaclava.com) - [WhatsApp +92 370 7981102 Quick questions and photos](https://wa.me/923707981102)